Return Policy:
At Seven Crafts, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as pleasant as possible.
1. Eligibility:
- You may return most items purchased from Seven Crafts within [number] days of delivery for a full refund or exchange.
- To be eligible for a return, the item must be unused, in its original condition and packaging, with all tags and labels intact.
2. Exclusions:
- Some items are not eligible for return, including but not limited to:
- Personalized or customized items
- Items marked as final sale
- Perishable goods
- Returns of these items will be handled on a case-by-case basis at our discretion.
3. Return Process:
- To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package you are returning.
- Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error or a defective product.
- Once we receive and inspect the returned item, we will issue a refund or process the exchange within [number] business days.
4. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping charges are non-refundable, unless the return is due to our error or a defective product.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
- Please provide photos of the damaged or defective item(s) along with your initial contact.
6. International Returns:
- International returns may be subject to additional shipping fees and customs duties. Please contact us for further instructions before returning an item from outside the [country].
7. Contact Us:
- If you have any questions or concerns about our return policy, please contact our customer service team at [insert contact information].
By making a purchase from Seven Crafts, you agree to abide by this return policy. Thank you for shopping with us!